Using chatbots and voicebots powered by artificial intelligence and backed by machine learning, Satisfaction.ai lets you deliver a unique and personalized brand experience to every customer every time.
Our plug-and-play solutions seamlessly integrate with your existing communication systems.
This allows you to create complex scenarios to train conversational systems into their defined role. Take advantage of natural language processing, speech recognition, and other cutting-edge tools to maximize value and improve your experience in record time.
Just like human agents, conversational AI learns by consuming information about your brand and your business practices.
Our conversational agents can ingest information from your websites, FAQ documents, how-to manuals, troubleshooting guides, and more before assuming the role of a human-like virtual agent within your organization.
No data? No problem. You can create and customize your bots using our industry-specific templates, which are pre-configured to resolve common customer requests in a variety of industries (retail, banking, hospitality, healthcare, and more).
We also offer small talk and social skills templates to ensure that your conversational agents sound natural and engaging.
Today’s customer experience is an exercise in omnichannel delivery. Customers interacting with brands via phone, text, and email all expect a similar experience.
Regardless of the conversational interface, our chatbots can deliver a brand experience that is consistent with customer expectations. Users can switch seamlessly between channels without starting over and synchronize their conversation across all platforms.
If you’re operating across multiple regions, our conversational agents can help. Our chatbots can converse fluently in European, North American, and Russian languages.
We’ve also developed ways to industrialize language model creation so that agents can gain natural language understanding quickly and rapidly respond to human users in their native tongue.
Detecting the emotional tone and affective state of a conversation helps agents understand when a conversation is going sour.
Using dialogue management tools, company representatives can monitor conversations and automatically take over, enabling them to quickly identify and address issues that require critical care and consideration.
Satisfaction.ai brings semantic learning, computational linguistics, and cutting-edge computer science to your communications infrastructure. But you don’t have to be a data scientist to leverage the power of conversational AI within your organization. Here’s a closer look at how our agents interact with your customers.
Like a virtual assistant, our conversational agents are triggered when the user engages via a text- or voice-based platform.
Interacting with a dialogue window or connecting through an IVR triggers response generation from the agent.
Our AI engine uses natural language processing (NLP) and machine learning models to broadly interpret the user’s request.
Using natural language understanding (NLU), a subset of NLP, your agent will attempt to gain a more nuanced understanding of the user intent.
Here, the engine will consult linguistic datasets, as well as any information ingested from your organization, to formulate a response.
As the agent identifies the desired outcomes, it delivers the appropriate response (for example, a response to a specific action or request).
The response is translated into human speech using natural language generation and sent to the user.
This entire process happens in seconds and is repeated each time a customer interacts with a bot on your network.
Though your conversational agents are trained before they go live, they also learn from each interaction, meaning that your bot improves with each conversation.
Leading companies use conversational AI to create brand consistency. From Microsoft’s Cortana, Apple’s Siri, or Bank of America’s Erica, chatbots create synthesis across all channels within your organization.
Satisfaction.ai is built with usability in mind, so your representatives can monitor the effectiveness of dozens or hundreds of conversations simultaneously.
Additionally, you can track over 50 different KPIs, and many can be custom-tailored to your unique needs.
Speak with the Satisfaction.ai team to discover how we can help you streamline your customer journey.
Find out how our conversational agents have been applied across multiple industries.
